Terms & Conditions

These Terms & Conditions (“Terms”) govern your access to and use of Ultranivo (the “Service”), operated by Ikram Ul Haq (“we”, “us”, “the Operator”). By registering an account, uploading content, or otherwise using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

Ultranivolets an organization (“Tenant”) upload content — documents and video links — and generates a branded, shareable AI assistant that can answer questions grounded in that content, with source citations. A Tenant’s own audience (“End-Users”) can then interact with that assistant.

To register an organization/Tenant account and become an Organization Admin — the party that agrees to these Terms and is responsible for billing — you must be at least 18 years old.

End-Users interacting with a Tenant’s assistant must be at least 13 years old, or meet any stricter age requirement set by that Tenant for its own audience.

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Notify us immediately at support@ultranivo.com if you suspect unauthorized use of your account.

As a Tenant, you are solely and exclusively responsible for all content you upload to the Service and for ensuring it is lawful. By uploading content, you represent and warrant that:

• you own the content, or you have all rights, licenses, and permissions necessary to upload it and to have it processed and served through the Service; and
• the content, and your use of it through the Service, does not violate any applicable law or infringe any third party’s intellectual property, privacy, or other rights — including, without limitation, unauthorized leaked, confidential, or classified material.

Neutral infrastructure, no pre-screening. We act as a neutral hosting and processing infrastructure for Tenant content. We do not review, endorse, or pre-screen content before it is ingested, and we disclaim any editorial responsibility for it.

Our right to act.We may remove content and/or suspend or terminate a Tenant’s account, at our discretion and without liability, including in response to a takedown notice, a legal complaint, or a suspected violation of these Terms.

Takedown notices. If you believe content hosted through the Service infringes your rights or violates the law, email support@ultranivo.com with: (a) identification of the content and its location, (b) a statement of the basis for your complaint, and (c) your contact information. We will review the notice and may remove or disable access to the content and notify the affected Tenant.

Indemnification. You agree to indemnify, defend, and hold harmless the Operator from and against any claims, damages, liabilities, and expenses (including reasonable legal fees) arising out of or related to content you upload or your violation of this section.

End-Users interact with a Tenant’s branded assistant as that Tenant’s own audience. Any commitments, support obligations, or agreements between a Tenant and its End-Users are solely between them — Ultranivo’s role is limited to providing the underlying platform infrastructure.

Tenant subscriptions are billed through our payment processor, which acts as the merchant of record for your subscription payment. Plan pricing, features, and limits are described on our Pricing page and may change with notice.

Every plan lets you optionally gate access to your assistant and charge your own End-Users. We take a percentage cut of amounts you charge your End-Users, at the rate shown for your plan on the Pricing page. You are responsible for collecting payment from your own End-Users and for complying with any laws that apply to that collection.

You agree not to use the Service to:

• upload or distribute illegal, infringing, or unauthorized confidential content;
• harass, defame, or harm any person or group;
• upload malware or attempt to compromise the Service’s security;
• scrape, reverse engineer, or resell the Service without authorization; or
• violate any applicable law or third party’s rights.

You retain all rights to the content you upload. We retain all rights to the Ultranivo platform, software, and branding. Nothing in these Terms transfers ownership of either to the other party.

Answers produced by an assistant are generated by AI models based on the content provided and may be inaccurate, incomplete, or out of date. Answers should be independently verified, particularly before relying on them for medical, legal, financial, or other consequential decisions.

The Service is provided “as is” and “as available,” without warranties of any kind. To the maximum extent permitted by law, the Operator is not liable for any indirect, incidental, or consequential damages, or for any claim arising from content uploaded by a Tenant, arising out of or related to your use of the Service.

You may stop using the Service and cancel your subscription at any time from your dashboard. We may suspend or terminate your account for violation of these Terms, including the content-responsibility obligations above.

These Terms are governed by the laws of Pakistan. Any dispute arising out of or relating to these Terms or the Service shall be subject to the exclusive jurisdiction of the courts of Lahore, Pakistan.

We may update these Terms from time to time. Continued use of the Service after an update constitutes acceptance of the revised Terms.

Questions about these Terms? Email us at support@ultranivo.com.